Our Privacy Policy

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1. PURPOSE OF THIS NOTICE

 

Pen Creative is a writing services provider based in London, UK. ​ Under the Data Protection Legislation, as Data Controllers, we are required to notify you of the information contained in this privacy notice This notice describes how we collect and use personal data about you under the UK General Data Protection Regulation (UK GDPR). ​Please read it carefully. This will help you to understand what we obtain and how we use it.

​Our privacy policy relates only to Pen Creative, not to other sites that you may link to from us. We advise that when linking away from us, you check the policies that you may feel are relevant to you.

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2.    THE KIND OF INFORMATION WE MAY HOLD

 

We may hold personal details, such as your name and a contact email or phone number. We may also hold details of any correspondence, services, or transactions between us. We may hold information we receive from other sources, which is publicly available on the internet.

 

3.    HOW WE USE PERSONAL DATA

 

We may use your personal data to meet our obligations to you, seek opinion on any services we provide, and to notify you about any changes. If we’re obliged by law, we may also process your personal data without your knowledge or consent.

 

Data retention

 

We will keep your personal data only to fulfil the purposes outlined above. If we need to add a new purpose under law, we will notify you beforehand of our legal obligations in this instance.

 

4.    DATA SHARING

We do not share you your personal data with third parties unless required by law.

​​This excludes agencies used directly by you to access our site, e.g., Wix, or to make a purchase, e.g., PayPal. ​We may share your personal data with other third parties, but only with your permission or under your instruction. We may also need to share your personal data with a regulator to comply with the law.

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Website cookies and Google Analytics

 

Cookies are small pieces of information that your internet browsers stores on your device. We may use cookies to provide you with a better experience when you return to our site. You can also choose not to accept cookies.

 

Google Analytics collects basic visitor behaviour patterns, such as the number of visits to the site. This helps us develop our services. Google analytics does not store individual or personal data.

 

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5.  DATA SECURITY

 

We do not share your personal data with other individuals. Where there is a suspected data security breach, we will notify you; and any applicable regulator where we are legally required to do so.

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6. RIGHTS OF ACCESS, CORRECTION, ERASURE, RESTRICTION

 

​it’s important that we hold accurate information on our records. If your personal information changes, please let us know as soon as possible using our contact page.

 

Under certain circumstances, by law you have the right to request personal information we hold on you and to request correction, erasure, restriction, or deletion of your personal data. In such cases, please contact info@pencreative.co.uk:

 

CONTACT US

 

If you have any questions regarding this notice, please email us at info@pencreative.co.uk. 

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​You can also make a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues, at the address:

 

​INFORMATION COMMISSIONER’S OFFICE

Wycliffe House
Water Lane
Wilmslow
Cheshire
Sk9 5af

Website – https://ico.org.uk/concerns